All purchases that fall outside the Return Policy are final and non-refundable. If you have questions, reach out to customer support via our Contact Page or phone (901-201-8895).
If your purchase was made from TruLife and the product received is incorrect, damaged (outside of the carrier), or missing from the order, you may be entitled to a refund if TruLife is notified within 24 hrs of receipt. Returns or exchanges will not be reviewed if contact isn’t received within 24 hrs from when the order was delivered.
If your product arrives damaged or unusable, incorrect, or missing the customer must notify TruLife within 24 hrs of receipt by contacting Customer Support using the form on our contact page or by phone at 901-201-8895. Please note when contacting us, you will need to provide a photo of the packing slip, product, and the box it was shipped in showing the shipping label.
If you purchased Route package protection and your package was lost, damaged, or stolen, you can file a claim, Claims for packages marked “delivered” must be filed within 5 days and before 5 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint. Please include the email associated with your order and your order confirmation number to submit your claim.
Once TruLife Customer Support team receives the inquiry, a determination will be made within 5 business days, maybe longer depending on the inquiry, to complete the request. All returns could be subject to a restocking fee and could be denied a refund for the shipping cost.
If you purchased one of our TruLife products at an independent retail location or through a third-party website, the return/refund must be handled directly by that store or website where the purchase was originally made.
TruLife retains the right to deny any refund for any reason. TruLife also reserves the right to deny service or sales to any person(s), business, or entity for any reason.
While TruLife stands behind the quality of our products, the effectiveness of a product is not a valid reason for a refund, as cannabinoids affect everyone differently.
Products on this site contain a value of 0.3% or less Δ9THC (or no more than 0.3% Δ9THC). Do not use these products without approval from a doctor, especially if you take prescription medications.
FDA Disclosure: This product is not for use by or sale to persons under the age of 18 or 21 depending on the laws of your governing state or territory. There is no long term safety testing on these products. Use of these products should be considered experimental and therefore should only be used after: consulting with a physician, being recommended by a physician, and being monitored by a physician, especially if you have a medical condition or use prescription medications. This product should be used only as directed on the label and used only if recommended by a physician. It should not be used if you are pregnant, nursing, or have any heart related issues or any existing mental issues or family history of mental illness. Do not vape or smoke any products if you have any lung-related issues. Do not operate any machinery on these products. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure or prevent any disease. By using this site you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited By Law.
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